We will gladly exchange or refund (in original tender) regular-priced, new merchandise within 14 days of the shipping date at our Online Distribution Centre or in store. After this time, an exchange or store credit onto a gift card will be issued for a period of up to 30 days from the shipping date.
If "Pick-Up in Store" was chosen as the shipping option, the initial email notification that your item is ready will act as the date the order is received.
Sale and discounted items can be exchanged or returned for store credit on a gift card within 14 days of the shipping date.
Merchandise must not be washed, worn, or damaged and must be in the original state with all tags attached.
Original invoice must accompany returned item(s) in order for the return to be processed.
Refunds will be processed within 3 days of the receipt of a returned item. Any original shipping charges will not be refunded.
NON-RETURNABLE ITEMS
Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
All custom/special orders are final sale.
Gift cards cannot be returned or exchanged for cash. All returned items that were purchased using a gift card will be refunded as a store credit onto a gift card.
GIFT RETURN & EXCHANGE POLICY
Gift returns can only be made in stores. Gifted items are only eligible for exchange or a store credit on a gift card.
