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Return/Exchange Policy

 

ONLINE

If you are not completely satisfied with an item, you may return it and we will refund eligible purchases. (Please check the Terms & Conditions below to determine eligibility).

 

 

 

 

 

 

RETURN & EXCHANGE TERMS AND CONDITIONS

  • Returns must be postmarked no later than 14 days after the order is received. 
  • If "Pick-Up in Store" was chosen as the shipping option, the initial email notification that your item is ready will act as the date the order is received.
  • Original invoice must accompany returned item(s) in order for refund to be processed.
  • Online refunds will be made to the credit card used in the original transaction. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the form of payment. Gift returns can only be made in stores.
  • Returns & exchanges in store are accepted within 14 days of the original purchase date. The original invoice and original method of payment must be presented. Refunds will be made to the credit card used in the original transaction within 3 days of receipt of returned items. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the form of payment. Gift returns can only be made in stores.
  • Returned items must be in their original state and deemed to be unworn to be accepted for a refund

 

NON-RETURNABLE ITEMS

Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: swim bottoms, panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
All sale and discounted items are final sale. *This includes, but is not limited to, items sold on special promotion days such as Black Friday, Boxing Day, etc.
All custom/special orders are final sale.

 

IN-STORE

Items can be returned for in-store credit or exchanged within 10 days of original purchase. Gift returns can only be made in-store. Returned items must be in their original state and deemed to be unworn with a copy of the original receipt in order for be accepted. No exceptions apply.

 

 

 

 

 

 

NON-RETURNABLE ITEMS

Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: swim bottoms, panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty.
All sale and discounted items are final sale. *This includes, but is not limited to, items sold on special promotion days such as Black Friday, Boxing Day, etc.
All custom/special orders are final sale.

 

PRE-ORDER

Pre-orders will be treated the same as online orders.
If "Pick-Up in Store" was chosen as the shipping option, the initial email notification that your item is ready will act as the date the order is received.

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