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FAQs

I obtained a physical gift card and the code isn't working online. 

Try entering the number twice. Example: Card Number - 12345, enter 1234512345. If that doesn't work - give  us a call or shoot us an email and we will look into it further for you. 

I'm interested in an item from a brand that you carry but I do not see the item and/or size available on your website.

We try our best to bring in the hottest pieces from each collection, but we are only human so sometimes we may miss something that you absolutely love. Not to worry - contact us letting us know the style, colour and size and we will see if we can place a special order for you. Please note that in this case, the item will be final sale so make sure you know your sizing, etc. If you have questions about the fit, just ask us and we can find out how the item fits compared to the pieces that we carry so that you have a better idea of what size to order. 

How can I track my order?

Every order that is shipped to a Canadian address will have a tracking number provided to you that you can track at canadapost.ca. If you placed an order from outside of Canada and did not specifically request/pay for tracked shipping you will not receive a tracking number as it is shipped via International Air Mail. The reason for this is that the tracked method is signficantly slower and we want to ensure you get your purchase as soon as possible. 

I never received my order. 

If you have been notified that your order has been shipped yet you never received the package first consult our shipping policy to see if it is within the regular shipping period (sometimes things get held up at customs, etc.). If the regular shipping window has passed and there is still no sign of your package, contact us and we will reach out to the postal service to see what is going on. 

 

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