B.Soft - Footies
Kallone.ca will ship, FOR FREE, any order within Canada (see below for some exceptions) with a minimum purchase value of $75 before taxes via Expedited Canadian Postal Service. Courier service is available through FedEx in Canada for a shipping fee.
Certain remote areas within Canada have limited delivery service and this results in a high shipping cost. We are unable to offer our free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.
These exception areas include: Yukon, Northwest Territories, Nunvaut & the following postal codes:
V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G
R0B, R8N, R8A, R9A, R0L
T0H, T8S, T0G, T0A, T0P
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
Newfoundland & Labrador
A0P, A0R, A2V, A0K, A0A
Please note that Kallone reserves the right not to ship and cancel an order for any reason.
UNITED STATES OF AMERICA
Kallone.ca will ship, FOR FREE, any order to the U.S. (see below for some exceptions) with a minimum purchase value of $150 before taxes via Expedited Canadian Postal Service. Courier service is available through FedEx for a shipping fee.
Certain remote areas within the U.S. have limited delivery service and this results in a high shipping cost. We are unable to offer our free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.
These exception areas include: Hawaii & Alaska
ALL OTHER INTERNATIONAL COUNTRIES
All other international orders will be charged a minimum shipping fee of $35 per order.
SHIPMENT RECEIVING GUIDELINESThese guidelines must be followed in order to ensure the option of returning any of the products purchased:
1. For insurance purposes many packages will require a signature. You must be present to receive, inspect, & sign for your delivery if a signature is required.
2. Before signing/receiving the package:
a. Check to ensure you have received the proper number of packages
b. Check for damaged packaging
3. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.
4. Immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages they must be reported immediately (within 24 hours) using our Return Policy.
It is important to us that we ship your purchase as quickly as possible. We typically ship in-stock orders within 1-4 business days. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
*We ship Monday through Friday, excluding holidays.
Keeping Track Of Your Order
KALLONE’S RETURN/EXCHANGE POLICY:
If you are not completely satisfied with an item, you may return it and we will refund eligible purchases. (Please check the Terms & Conditions below to determine eligibility).
RETURN & EXCHANGE TERMS AND CONDITIONS
- Returns must be postmarked no later than 14 days after the order is received.
- Original invoice must accompany returned item(s) in order for refund to be processed.
- Online refunds will be made to the credit card used in the original transaction. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the form of payment. Gift returns can only be made in stores.
- Returns & exchanges in store are accepted within 14 days of the original purchase date. The original invoice and original method of payment must be presented. Refunds will be made to the credit card used in the original transaction. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the form of payment. Gift returns can only be made in stores.
- Returned items must be in their original state and deemed to be unworn to be accepted for a refund
- Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: swim bottoms, panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
- All sale and/or discounted items are final sale.
- All custom/special orders are final sale.
I obtained a physical gift card and the code isn't working online.
Try entering the number twice. Example: Card Number - 12345, enter 1234512345. If that doesn't work - give us a call or shoot us an email and we will look into it further for you.
I'm interested in an item from a brand that you carry but I do not see the item and/or size available on your website.
We try our best to bring in the hottest pieces from each collection, but we are only human so sometimes we may miss something that you absolutely love. Not to worry - contact us letting us know the style, colour and size and we will see if we can place a special order for you. Please note that in this case, the item will be final sale so make sure you know your sizing, etc. If you have questions about the fit, just ask us and we can find out how the item fits compared to the pieces that we carry so that you have a better idea of what size to order.
How can I track my order?
Every order that is shipped to a Canadian address will have a tracking number provided to you that you can track at canadapost.ca. If you placed an order from outside of Canada and did not specifically request/pay for tracked shipping you will not receive a tracking number as it is shipped via International Air Mail. The reason for this is that the tracked method is signficantly slower and we want to ensure you get your purchase as soon as possible.
I never received my order.
If you have been notified that your order has been shipped yet you never received the package first consult our shipping policy to see if it is within the regular shipping period (sometimes things get held up at customs, etc.). If the regular shipping window has passed and there is still no sign of your package, contact us and we will reach out to the postal service to see what is going on.
It's not a sock and not a slipper, it is a cross between the two, making them a foot covering or footie !! Interior is made of white soft polyester fleece lining. Exterior is made of 70% Bamboo Rayon and 30% Cotton with overall print and includes a non-skid sole. (This way you won't slip on the hardwood or tile floors ). The adorable prints and soft, warm lining will make you want to wear these footies all the time!
Washing Instructions: Machine wash cold. Air Dry.
Sizing:Small (5-6), Medium (7-8), Large (9-10) and X-Large (11-12)